It is heartening to note that customers are increasingly using alternative channels for banking. Presently, this is true only in the case of individuals and the retail segment. ATM, Internet and mobile banking have enabled customers to access banking services almost 24/7 and the credit should go to the public sector banks and the Reserve Bank of India. Even though most of the banks provide many security mechanisms and authorisation levels, individual and family-centred business firms still prefer to come to the branch. Just as it has been made mandatory that taxes are to be paid online, the Reserve Bank of India should convince firms to use the online facility for all their financial transactions. Only then will technology inclusion in the banking sector bear fruits for one and all.
S. A. S. Sarma, Hyderabad (HBL)
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