...The office was started by the Reserve Bank of India (RBI) as an alternate dispute resolution (ADR) mechanism, to settle those that could not be solved at the bank's level. Supposed to be impartial, the BO listens to arguments from both the bank and the aggrieved customer. When both parties acknowledge the decision, they need to sign an agreement and the case is considered settled.....
The very purpose of VITALINFO is to provide a platform for wider dissemination of updated information related to and happening of events in and around RBI.
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