Customer complaints: PSU banks better than private ones

Public sector banks have usually recorded a greater share of customer complaints. When compared with the number of complaints registered with private sector banks the former appear to have better record in customer satisfaction. Of the total complaints with the Reserve Bank of India's Banking Ombudsman as of March 2011, private sector banks (including foreign banks) accounted for as much as 35 per cent, a high figure given that they hold only 12 per cent of the total deposits and loan accounts...........

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