.......“In the financial sector, banking, financial services and investor protection are pedestrian and consumers have major problems. At present the Reserve Bank of India (RBI) as a monolith regulator is unable to do much for the consumer, though the establishment of an ombudsman was thought to be a good idea but unfortunately the people posted being from the banking sector as an opportunity for retired officials rehabilitation is affecting the functioning and has not gone well to address real grievances in a systematic way.”..........
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