Case studies

....."The caller asked me if I had made a transaction of $39 using my credit card. When I said no, he explained that as per Reserve Bank of India guidelines, I have to send a request to the bank's customer care to cancel the transaction," said Grewal. The caller, Grewal said, told her that he was transferring her call to the customer care section. A few seconds later, a woman came on the phone line and asked her to share her personal as well as credit card details. "I fell in their trap and shared the details.............

Case studies - Hindustan Times