Reserve Bank of India Governor D Subbarao on Wednesday expressed disappointment that frontline branch mangers treated low-income household customers as an intrusion into their time and business, and were treating “no frills” accounts as a nuisance. “The general impression I got is that frontline branch managers treat ‘no frills’ accounts as a ‘nuisance’ and low income households as an intrusion into their time and their business. This is disappointing to say the least,”.............
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