Banks also responsible for frauds through ATM

........Now an order of the Banking Ombudsman should bring cheer to consumers - it not only upholds the rights of consumers who are victim to such ATM frauds, but also rightly recognises the importance of CCTV footage in all such cases. Here, following a series of complaints alleging unauthorised debits through ATM transactions, the Ombudsman asked the banks to show the camera recording and found that in all the cases, a suspicious looking person with his face covered and having multiple cards was withdrawing money, till he cleaned out the account or the accounts were blocked by the customer or the bank...........

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