RBI reported decision to close the cash counters/exchange counters is ill advised and unfortunate. It runs contrary to RBI's concern for customer service. It is common knowledge that despite having given full powers to commercial banks/public sector banks for exchange of notes under the note refund rules, the banks have been found wanting in exercising those powers and the hapless customers have to visit RBI counters for such exchange. When RBI is having in place the vast infrastructure as also the man power for manning cash counters, it is incomprehensible why the Bank should abandon this job putting the public at disadvantage and deprive it from availing the services of RBI which have been rated as best all along. We request the concerned DG /Governor to have relook in the matter and rescind the decision in the large public interest.
- M.L.Mahajan, Ex-General Manager (via -email)
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