What’s fair for banking industry may not be so for the customers

.....as the Banking Codes and Standard Board of India (BCSBI) embarks on a “Review of the Code’s of Banks Commitment to Customers” many national regulators are introducing, reviewing and strengthening legislation and guidelines to govern the way in which financial products are developed, sold, and serviced. And, in almost all instances, the principles which underpin these guidelines are the same. The clear and simple message is this—treat your customers fairly and be prepared to prove it......

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