KC
Chakrabarty, Deputy Governor of RBI, gave a dressing down to CEOs of
commercial banks at a recent meeting on customer service. For instance,
he asked banks to justify the charges they impose on customers to avail
service from non-home branches. “When you are advertising — One nation.
One branch. One account, — then where is the question of charging
customers for updating their passbook at a non-home branch?” When the
bankers said that the charges are to recover the cost, Chakrabarty
quickly replied: “I am not against it. Either do away with the charges
or have a uniform charge for all.”
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