........Unfortunately, various departments of RBI seem to operate in distinct silos which neither talk to each other or to their stakeholders. The customer services department, like Dr Chakrabarty, has a callous disregard for urban consumers. But different departments framing policy and regulation that directly affects customers don’t seem to be talking to the customer services department either. Here are two examples.........
...... The very premise that we will move to a ‘less cash’ society by forcing depositors to adopt electronic payments is ridiculous. The failure to get 120 million newly-minted customers in un-banked areas to use their bank accounts even once has not taught RBI any lesson on the futility of coercive action.........
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