...... The message is clear – banks can overcharge or blatantly violate the agreement terms with consumers as long as charges are reversed for consumers who take the trouble to complain, and perhaps pay a token fine. It is for the Reserve Bank of India, which regulates the banks, to ensure that corrections happen at a systemic level and relief is granted to all consumers who were overcharged, irrespective of whether they were aware of it or not.......
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