.........There have been number of complaints wherein tax has been wrongly deducted even when Form 15G/15H has been submitted. RBI states that such instances arise because either forms are misplaced or bank branches have lost track. So with a view to protect interest of depositors and for better customer service, RBI has advised banks to give an acknowledgment at the time of receipt of Form 15G/15H. RBI states that this will help in building a system of accountability and customers will not be put to inconvenience due to any omission on part of the banks...............
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