...........According to RBI officials, the earlier regulatory prescription that 'charges should be reasonable' had not achieved its purpose and proper pricing of these basic banking services, especially for lower category of customers, had not been addressed. With the introduction of CBS, it was expected that customers of banks would be treated uniformly at any sales or service delivery point. "Some banks were discriminating against their own customers on the basis of one branch being designated as the 'home' or 'base' branch where charges are not levied for products/ services and other branches of the same bank being referred to as 'non-home' branches where charges are levied for the same products/ services," the RBI said........
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