........The central question is: does India Post need to reinvent itself? The answer is: certainly. What shape could that take? The rural network, for instance, could turn itself into the country’s largest banking correspondent network. Second, it has the best database on Indians and could leverage that to provide authentication of KYC services. The postal department is one of India’s best institutions and it can definitely reinvent itself in a million different, and sustainable, ways. But a bank?
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