....."The message regarding non-availability of cash in ATMs should be displayed before the transaction is initiated by the customer," the RBI said in a notification. Such notices may be displayed on the screen or in some other way. Banks should also highlight the ATM ID within the premises so that customers can quote it while making complaints or suggestions, according to the notification. The RBI said despite a number of instructions to banks to enhance customer service and handling of complaints, certain operational issues continue to persist. ...........
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