My View on "Banking woes! ombudsman coming incognito":
This is a very good move and can be followed by Ombudsmen attached to all regional offices of RBI. I would be extremely happy, from the point of view of customers, if this is immediately implemented by the new incumbent in Chennai, Shri Chiranjivee, who has recently taken over. The office of the Ombudsman in Chennai came out in poor light recently in one case involving a small private sector bank with its headquarters in Kerala.
- A.Chandramouliswaran
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