...“You have the three Vs of Big Data — volume, velocity and variety. There is a huge opportunity to leverage Big Data for sustainable business growth and improving customer engagement and customer intimacy,” feels G. Padmanabhan, Executive Director, RBI. He adds that banks have to learn about innovation from the likes of Amazon, Flipkart, Google, Twitter, Facebook, Nintendo Wii or a Microsoft Xbox. The question, he says, is: can banking in India become the ultimate customer experience?...............
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