Thursday, April 17, 2014

How to improve customer service at ATM kiosks?

........Apart from the problems enumerated in the aforesaid survey, there are a wide variety of other problems encountered by the public like swallowing of debit cards by the machines, not disbursing the full amount withdrawn and fraudulent withdrawals even after the loss of the ATM card is reported to the issuing bank.  In fact, RBI gives instructions to banks at various times, but there is no single authority to monitor compliance of these instructions. A case in point is as under:......

1 comment:

santhrajspeaks said...

The Bangalore incident of attack on a woman in an ATM booth is still unresolved, despite all evidence of the attacker. With elections in Karnataka on, people should demand the people's representatives to get at the root of the problem and bring the culprit to the books. Similar cases are still unresolved. RBI may simply say it is a police case and not related to the banking. But, it has to answer the user of the ATM who is a client of a bank.