.............RBI's Assistant General Manager Shailaja Singh highlighted the importance of passwords for online transactions and said passwords must be kept confidential. "People should not 'pass the (pass) word'," she said and added customers, instead of making verbal complaints about the deficiency of services of any bank, should write the complaint, get it duplicated, submit the same to the bank authorities concerned and get it 'received' on the duplicate. This documented proof of complaint would enable them to approach the RBI later, if need be. In his address, RBI's Bihar-Jharkhand Regional Director M K Verma dealt with a plethora of topics, including the recent RBI move to allow minors above the age of 10 years to open and operate savings bank accounts independently, if they so desired...............
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