................“In order to address these issues, RBI has issued advertisements in various newspapers across the state urging people to come forward and register their complaints with the RBI Ombudsman who will take action as per the Banking Ombudsman Scheme 2006,” he said. Giving details about the scheme, he said Banking Ombudsman Scheme provides an expeditious and inexpensive forum to bank customers to seek resolution of their complaints relating to services rendered by banks. The Banking Ombudsman Scheme was introduced under...............
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Before giving advertisements urging people to register their complaints, I would like to repeat y earlier observation,viz. RBI should undertake a management audit of the manner in which resolution of complaints has been done in various offices and the quality of its communications to the person who has complained. If the cart is put before the horse, the number of aggrieved persons who have grievances against the RBI would only swell ! I am saying this with all the seriousness I can command.
A.Chandramouliswaran.
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