A very well brought out message to RBI. The role of Ombudsman and BCSBI need to be examined in detail and there is ample scope for some synergies to be evolved.The Customer Service Department can play a key role in ensuring that banks are able to render complaints free service and like capital adequacy ratio, banks should be rated for their Customer Servive efficiency.The functioning of Local Boards of RBI also needs a thorugh review as it can do a lot in coordinating and guiding the banks, NBFCs, NABARD, Cooperative Banks and RRBs in their efforts to achieve Financial inclusion, improved credit to agricultural and rural segment and complaint free services. Local Boards can also be made for effective in Coordinating the actvities of NABARD,, State level Agencies in enhancing agriculttural production, storage, transportation and Distribution to better the supply position of food items to bring down inflation.
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