Tuesday, June 10, 2014

Virtual visits

You need to visit your bank but can’t bear the thought of stepping out in the heat. If you are a customer of IndusInd Bank, all you need is a computer or even a smartphone to ‘visit’ the bank. A new service called Video Branch enables customers to schedule a video conference with the bank staff, whether with the branch manager or your relationship manager. Transactions that can be made using this service are booking a fixed deposit, RTGS and NEFT funds transfer, which can be done immediately through a video chat with the contact centre executive. Scheduling a video conference can be done through the bank’s website.

HBL

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