..........It was good to see Reserve Bank of India Governor Raghuram Rajan change the Know Your Customer (KYC) norms, when his predecessor D Subbarao faced problems producing the necessary address proof to open a bank account after he moved to Hyderabad recently. This is one of the many good things Rajan has done so far in his short stint at Mint Road. .........
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1 comment:
True it is not easy to open accounts despite pronouncements by top executives of RBI . The banks especially private sector banks work with blinkers without application of mind and brain. Too stickler about documents without appreciating the credentials of the person. Perhaps same predicament was faced by person who headed committee on customer services when he went to open account in Delhi as he had shifted from govt accommodation to private. The bank employees need to be educated about personal interview rather than too much thrust on proof of residence. Transeree officers always face this problem. High time ro review the rules.
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