........Far
from being a solace, this would be a source of anxiety to the beneficiaries especially for the older
ones (presently aged up to 86 plus). It
is not unreasonable to presume that the actual disbursement of arrears is bound
to get embroiled in inheritance
legalities at least in quite a few cases,
as the pensioners concerned
(including family pensioners) would, by then, be not alive. Being a highly
probable victim of such a contingency, I wrote to the Bank about 100 days ago
suggesting a smooth course of action.............
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3 comments:
RBI is not an insensitive organization. But, any organization is dependent on its employees for communicating with the world outside. RBI has a Department of Communication also. My humble view is that Shri P R R Nayar’s communication on pension arrears quoted here deserved a response. Even a response that ‘Bank is not in a position to respond to this for …(stating reason here)…’ would not have created this much of frustration in the mind of Shri Nayar who ‘knew the limitations of RBI’.
Perhaps, someone who reads this will help RBI to send a response to Shri P R R Nayar.
Any benefit extended to a person should be passed on within a reasonable time so that the purpose of such benefit is achieved - i.e. the beneficiary enjoys it in his lifetime.
Shri Nayar's case is very saddening - A mere acknowledgement would have given him some solace. In the hi-tech environment, it is not difficult for the RBI to send at least an acknowledgement automatically responded by the system giving a reference number. Many institutions have introduced this practice for any e-mail sent to them.
The point made by Saraswathy Srinivasan is absolutely right. Let me give an example of another organisation which handled my letter on a related issue. I wrote a personal letter to Vinod Rai when he was CAG. The point I made was that a letter addressed to DG(Leeladhar) which was signed by Rai had resulted in undue delay in RBI taking a decision on not only pension updation but revision of Family Pension and enhancement of Ex-Gratia to pre-1986 retirees. I requested him to do something to get over the impasse. CAG officially forwarded my letter to RBI with a request to take action. CAG also endorsed a copy of his letter to me. I didn't hear anything further from RBI is a different matter.
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