Banks will ask for an additional password from their credit card customers from the new year for any transactions conducted over phone, subsequent to a Reserve Bank of India (RBI) direction for making phone banking more secure. According to the RBI guideline, all banks will mandatorily decline any telephonic banking transactions, including the automated IVR (interactive voice response) services where customers do not have a onetime password (OTP) for such services with effect from 1 January. However, the OTP will be valid for a single use and would remain in effect for a period of two hours. Customers would need to generate a separate OTP for each IVR transaction.
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