..........A new era is being born with the Reserve Bank of India (RBI) putting the retail customer at the centre of a series of banking reforms. Banks will be forced to toe the line drawn by the regulator for protecting the interests of the customer. There’s more coming, once the planned banking reforms are in place, at the centre of which will be the retail customer, or rather what’s good for him. If they play their cards fairly, banks too will reap the benefits of the retail customer focus. There is optimism in the air. KC Chakrabarty, deputy governor, RBI says, “Banks are slowly getting into the groove. They are realising that without a customer base there is no business. Their products and services are irrelevant if there are no customers. Sometimes changes also come through peer pressure , it is an evolving situation and banks are also learning to assimilate global best practices. RBI is closely monitoring the situation.” See what’s in store for the retail customer........
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