Thursday, January 17, 2013

Customer service in banking: Long way to go in resolving inadequacies

Customer service is the most cliched phrase at banks and the proof lies in the recent report released by the central bank which lays bare the inadequacies. And the firebrand Reserve Bank of India Deputy Governor KC Chakrabarty, a former career banker himself, is throwing his weight behind addressing many of those. The global banking industry, with possibly the best of the brains, has been at the receiving end for putting its interests ahead of customers.....



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