..........."At present, there is no provision for the complainant to request for the CCTV / Camera Images in the Complaint Form for ATM disputed transactions. In this regard, the Member Banks are advised to make a provision in the "Customer Complaint Form" for the complainant to raise a request for the CCTV/Camera Images if the customer so desires at the time of submitting the Complaint Form to the Issuing Bank".........
The very purpose of VITALINFO is to provide a platform for wider dissemination of updated information related to and happening of events in and around RBI.
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