Senior citizens seek better treatment at banks

Most banks in the country want to catch their customers young — a desirable objective, given India’s young demographic profile. But in the process of welcoming the young, banks are overlooking the needs of older customers.  According to SBI’s annual report of last fiscal (2012-13), of its 286 lakh savings bank accounts, 34.7 lakh were pension accounts.Some bankers, especially at the senior level, are considerate and treat the aged with respect. But they are  a vanishing tribe who would be retiring soon..........

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