.The New Delhi District Consumer Disputes Redressal Forum observed that the bank had "deliberately declined" to grant credit card facilities to the officers, of SHO/Inspector rank, despite RBI guidelines and held the bank guilty of "unfair trade practice". "We have gone through opposite party's (bank) reply and evidence and noticed the bank had taken entire salary account of Delhi Police officials assuring all of them to provide credit facilities as per RBI guidelines. The opposite party deliberately declined complainants' credit card applications arbitrarily despite RBI guidelines. ..........
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