Friday, October 11, 2013

Taxpayers still face IT department’s computerization hurdles

........While taxpayers have so far been patient, looking at the long-term benefits that computerization would bring, how long can they be expected to put up with such new problems arising every year? While one understands that all bugs in a system cannot be completely eliminated, the tax department needs to be much more proactive and needs to take steps to ensure that taxpayers do not suffer because of the department’s shortcomings.

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