........In the case of a bank, take your complaint to the banking ombudsman, the point person appointed by the RBI to redress customer complaints regarding deficiency in banking services. The ombudsman caters to specific geographic locations, so approach the one under which your billing address falls. Besides sending a physical complaint via post, you can email the ombudsman directly or fill up the complaint form on the RBI’s Web site. There is no fee for filing a complaint.........
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