Friday, November 22, 2013

Rethinking on ATM

My View on  "Missing ATM guard aids attack": 


The ATMs are technically mini branches of a given bank which may not necessarily allow deposits of cash and negotiable instruments like those in developed countries,but carry operational risks and involve cost.The cost of providing security to each and every ATM may not be necessarily cost effective in India as most of them are for cash withdrawal purposes.To provide security even if outsourced,for a given ATM atleast the bank has to pay for 3 guards and make arrangements for substitutes, leave reserves and costs like Provident fund/health cards/liveries and some others.Technically while ATMs are customer friendly facilities,for banks these are not so friendly.The cash that they load into the ATMs do not earn them anything but have a cost of insurance, transferring between currency-chests/storage centres,cost of transporting and additional security,etc. etc. Taking into account customer complaints regarding break-downs, forged/defective notes/failures of terminals, etc. they have their own impact on the banks's cost and efficiencies.The solution may perhaps lie in locating ATMs of group of banks in clusters on main roads/residential colonies of areas with more traffic and asking them to provide for common security by sharing cost and responsibility for operational arrangements. In case of more than 3 banks operating ATMs in the same premises,set of two guards may be thought of for round the clock security. RBI may have to come forward to approve such an arrangement. 

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