........"It is important to establish a banking relationship through the opening of bank accounts before thinking about loans. Convincing people about this is a 'tough call'," says an official. The higher interest rates could also push up the bank's finance costs. Yet the bank enjoys certain advantages. Being a new-generation bank, it is free of legacy issues, like high cost-to-income ratios that some fellow public sector banks have to grapple with. According to data from the Reserve Bank of India, the cost-to-income ratio of banks in India is 44.53 per cent (the Basel III norms suggest banks should strive to achieve a ratio of 40 per cent). Moreover, the use of an established software and good hardware support could keep cost per transaction low........
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