......Our regulator, the RBI as well as Central and most of the State Govt. offices work only for five days and few have 2nd& 4th Saturdays off. We humbly submit that the experience in the banking industry clearly establishes that by keeping the branches open for extended hours or all days does not lead to increase in business or accretion of new business. In 2009, when there was aggressiveness from new generation private sector banks for business, all the banks introduced 7 day banking and 8 to 8 banking. Within a year, all the banks wound up this experiment as there was low patronage and the cost to benefit ratio was unfavorable. With introduction of so many alternate channels of delivery due to IT initiatives, like ATMs, Internet banking, Mobile banking etc., majority of the customers in the metropolis, urban and semi urban areas have migrated to these for their normal banking needs..........
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