My View on "Meet to spread awareness of banking ombudsman sche...":
Creating awareness of banking ombudsman scheme is welcome. But, sadly, those who are aware about its existence and waiting for redressal of their grievances is a larger issue as absolutely no response from the ombudsman on complaints already recd by them. One case in point is that a complaint lodged by one of my relatives servant on 20 March 2014 for non receipt of credit of a cheque for Rs.63,723 issued on SBI Ratnagiri branch and deposited in the SBI Andheri West branch. The bank has not credited the amount of the cheque deposited on 13 March 2013. It is more than one year that no action has been taken by the bank despite visits after visits and letters after letters given to them. Ombudsman at Garment House, Mumbai has also not acted upon the complaint so far. Poor gardener continues to suffer.
Name of Payee: Mr Sakhram Govind Dalvi.
SB A/C No. 10218281741
Che No. 343791 datd 11 March 2013 for Rs.63,723 drawn on SBI, Ratnagiri branch.
SBI, Andheri should have given immediate credit as it's branches are under CBS and it rather chose to send it to the Ratnagiri branch and reportedly lost in transit.
Whether Ombudsman, Garment House will look into this and redress the grievance of the poor gardner and compensate his loss of interest, time (loss of wages whenever he had to visit the branch for finding the fate of his cheque), mental agony?
- Dr.Santhanam
1 comment:
I have also come across a case where the performance of the office of the Ombudsman was, to say the least, pathetic. I only hope that persons who are not wanted in the mainstream or who wish to get posted to places of their domicile are not posted as Ombudsman. I headed an organisation just before retirement where employees in various grades who were inconvenient for various reasons,who are sick ( some of them even terminally sick) were posted.As far as the head of this organisation is concerned, we are even now perhaps sticking to this policy with a degree of consistency which one wonders whether to be praised or condemned! It is high time some central audit is done of cases disposed off by the various regional offices of Ombudsman.
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