..............With the arrival of technology (core banking), clerical jobs are no longer indispensable. But clerical staff can’t be promoted to the officer cadre merely on the basis of years of service — a similar move in the mid-1980s to 2000 period hit the quality of middle management. For the talented, there’s no reason to stay on in banks which make no ‘concession’ to their qualities. As former RBI Deputy Governor K.C. Chakrabarty says: “You need to manage people. And for this you need to discriminate between people; I mean positive discrimination.” Is lateral recruitment the way forward? “If you hire from top B-schools, chances are they will leave the organisation after a few years if their ambitions are not fulfilled,” says Kumar. “You may also find that you have hired the worst of the best.” ............
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