......: If you thought this is an imaginary situation, it is not. This happened for real and is cited in a Reserve Bank of India’s document. Even after several requests to the bank to stop the pesky recovery calls, it seemed the request fell on deaf ears and the customer finally approached the banking ombudsman (BO). The ombudsman investigated the matter and found that the personal details pertaining to the card (in collections) did not tally with those of the complainant.............
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