Sending Money Home, Making Finance Work for Mobile Populations - Chair: Dr. Deepali Pant Joshi, Chief General Manager, Rural Planning and Credit Department, Reserve Bank of India
In the second session, panelists discussed some issues that have prevented institutions from extending high quality financial services to India’s 100 million internal migrants and other highly-mobile populations. Mr. R.R.Kulkarni, Faculty of the College of Agricultural Banking, introduced a Centre for Micro Finance/CAB study carried out on remittances in India. The intention of the study was to inform policy through a study of the options available to migrants to transfer wages from destination (where they are earning) to source (where they have migrated from), how migrants choose one of the options and the total cost, both formal and informal, of these options. There are four channels used by migrants: banks, postal money orders, couriers (hawala and cash), carrying oneself and sending with a friend. Four routes were examined in the study: Bihar to Hoskote, Tamil Nadu to Mumbai, East Orissa to Surat and West Bengal to Delhi. Migrants were first interviewed in the location in which they were working, and then the families of these migrants were contacted and interviewed afterwards. Dr. Ajay Tannirkulam, Programme Head at Centre for Micro Finance, then presented the results of the study. The main take-away from the data is that migrants prefer to use banks to make transfers because they are safe, secure, and cheap, but are overwhelmingly unable to. One of the reasons for this is because migrants lack the required documentation to open a bank account. In hometown villages, it is costly for the families of the migrants to travel to the bank to withdraw the remittance. Moreover, there are low literacy levels among migrants creating difficulty in filling out bank vouchers. This study, along with a study carried out by the German International Cooperation (GIZ) and presented briefly by Ms. Therese Zak, point to the need for increased access to banks and other easily accessible services that provide safe, cheap, and secure methods to transfer remittances. Mr. G.C.Bandyopadhyay, Deputy General Manager of State Bank of India, presented on a new product that is helping to fill this gap in the market, “Tatkal Money,” or “Instant Money.” This product uses exciting Smart Card technology and mobile phones to make instant money transfers at the low cost of Rs. 2.5 for every Rs. 1000 (minimum cost of Rs. 25). Moreover, this service is carried out through business correspondents, which are much more easily accessible for migrants than banks. The innovation of Tatkal has greatly increased business correspondent transaction volume and value. Mr. Abhishek Sinha, Co-Founder & Chief Executive Officer of Eko India Financial Services, took the opportunity in the panel to lobby for greater integration of business correspondents in the formal banking sector. However, Dr. Deepali Pant Joshi, Chief General Manager in the Rural Planning and Credit Department at the Reserve Bank of India, maintained that the goal of the RBI’s inclusion plan is very clearly through mainstream formal options, which excludes business correspondents. Although we cannot look forward to integration of business correspondents into the regulatory framework, they are still a very important part of increasing financial access among migrants. Finally, Mr. Rajiv Khandelwal, Founder and Director of Ajeevika Bureau, broadened the discussion to look at the larger set of financial needs among migrants. There are occupational hazards that can end up being very costly for migrants, and many migrants are forced to leave the labor market early because of these hazards. There have to be instruments that help migrants plan savings for foreseeable events and provide insurance for unforeseeable events (involuntary loss of wages).