The Reserve Bank of India (RBI) has pulled up banks for not doing enough to promote mobile banking services, which could be a great tool to achieve financial inclusion. Although, RBI had authorised 52 banks to provide mobile banking services through the Interbank Mobile Payment Service (IMPS), only 33 banks were offering the service as of December 2011. For the calendar year 2011, the total number of transactions through the IMPS channel stood at 95,722, with the value of funds being transferred at Rs 29.68 crore. “What this means is that banks have not made a significant penetration even among their existing customers to extend mobile banking services,” said G Padmanabhan, RBI’s Executive Director, at a meeting in Chennai on Monday. Against 858 million mobile connections in India, including 292 million users in rural areas, only 55 per cent of Indians have bank deposit accounts, indicating how mobile phones have reached places where banking services could not, he pointed out. “If there are 800 million customers in India using a mobile phone, then they all should easily be able to adapt to mobile banking too. My only concern is, ‘is it ahead of its time?’ But any technology takes time to get popular among the masses and I am sure that mobile banking too will pick up soon,” said M Balakrishnan, chief operating officer of National Payments Corporation of India (NPCI), which developed the IMPS. Of the 33 banks registered for IMPS mobile banking service, Axis Bank had issued the highest number of MMIDs (the unique ID used for mobile banking), at 49.44 lakh, followed by ICICI Bank, which issued 30 lakh MMIDs and State Bank of India with 27 lakh MMIDs. RBI took a lot of effort to promote mobile banking, Padmanabhan said, including the removal of Rs 50,000 cap for mobile transactions and the promotion of a bank-lead mobile banking service, rather than a telecom company-lead service, so that more banking services could be offered. NPCI is also working on expanding the scope of IMPS by removing the need for the recipient to have an MMID, using it for merchant payments and allowing transactions to be initiated through ATMs or over the internet.
FC