.... The regulations and compliance norms — like Basel-II and -III, financial inclusion drive of RBI and IFRS convergence — will also drive PSBs to adopt new technologies. Some technological priorities at PSBs include data warehousing, BI and CRM. The IT landscape in banks has evolved since adoption of core banking solutions, aimed at automation of systems. The question of 'whether to adopt technology' has now transitioned to 'what new technologies to embrace', to achieve differentiation. Add to this the financial inclusion initiative, high on the agenda of the Reserve Bank of India, which aims to bring financial services to remote parts of the country.
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