......., “If you are not happy with the award, you will then need to approach the appellate authority. The deputy governor of RBI is the appellate authority.” Keep in mind, that even banks can approach the appellate authority against the award passed by the ombudsman. You usually get 30 days to get in touch with the appellate authority from the date of receipt of the award. The appellate authority can dismiss or allow your appeal to stand or even change the award amount.........
.........Of course, you will need patience to deal with the ombudsman system. But a lot of good changes have happened in the past, only because customer have lodged complaints with ombudsman and followed through.
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