......According to a recent study conducted by Sa-Dhan - the national association of community development finance institutions - the lack of commercial viability in the form of low compensation is threatening the very existence of the BC model, which was encouraged by the Reserve Bank of India to promote financial inclusion. “The shortcomings for the BC model are the cost structure, bank’s lack of commitment, absence of financial literacy, lack of knowledge between customer service point operators (CSPs) and clients and lack of grievance redressal system,” the study said.......
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