....one key reason for ballooning retail NPLs in 2008-09 was the damage to the recovery environment as the Reserve Bank of India (RBI) clamped down on lenders’ recovery practices after reports of borrower harassment followed by suicides. The important point to note is that the banking system handled this in a oblique fashion by clamping down on further loans, but not through an improvement in the recovery climate that remains broadly the same even now...........
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