........The circular instructed the banks to install speech recognition software and Braille keypads. It also wanted the banks to make arrangements in such a way that the height of the ATM does not create an impediment to people in wheelchair. But many persons with disabilities and senior citizens say this is rarely followed by banks. All India Bank Employees’ Association of India (AIBEA) general secretary C H Venkatachalam said banks are yet to follow the RBI instructions. “It’s unfortunate that most ATMs don’t have facilities for the physically challenged. Many persons with disabilities have their salary accounts in these banks and have to use ATMs,”.........
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