Monday, January 7, 2013

Clear norms must to help net banking, says RBI’s Chakrabarty

.................“We have to take measures to initiate the process of evolving best practices in this area that match the international / global standards…..“What we need is the right attitude for customer care. Banks need to invest more time in harnessing the soft skills of their human resources to make them truly humane and humble while dealing with customers,” .................

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