The refusal of the Maharashtra State Banking Ombudsman to intervene in a case of net banking fraud that left a customer poorer by nearly ten lakh rupees is bound to add to the anxiety of consumers who are afraid of falling victim to cybercrime. Much as plastic money and online commerce are convenient, they bring with them the baggage of security concerns. The banking and payment card industries, and enforcement agencies must respond to such incidents with alacrity..........
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