...... It would be a waste of a great opportunity for the banks if they end the story with firing some frontline people and not look at cleansing their incentive systems. It would be a pity if the Reserve Bank of India (RBI) were to continue turning a blind eye to the decay in the bank branching system in India that has turned them into customer traps. The off-the-record view of the top people in RBI has been: this is not our problem. Well, it does look like it is your problem now, RBI...................
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