I write this so that ATM/Debit card holders are kept informed of the wrong doings by some banks. I was presented a bill for dining at Hotel Pinewood on 15th July, 2013. I paid vide ICICI Debit card and soon after I received a message on my mobile that the amount has been deducted from my account. The same message was repeated 3 times. After a minute or two the waiter came back returning the card saying it was not working and showing error in the Hotel’s Swipe machine. On investigation it was found that the receptionist had swiped the card 3 times which means payment of the same bill three times as it was showing error. On checking with AXIS Bank, since the swipe machine was that of AXIS, it was found that no amount had been credited to the Hotel Pinewood account. Ultimately I had to pay cash the next day. The Hotel employees say that this is a common feature with the swipe machine. I have since taken up the matter with both ICICI and AXIS bank authorities but the matter lies unresolved till today. The moot question is where has the money gone. Who will pay and who is responsible for such glitches ? This is very frightening as we read all the time about scamming, hacking, fraudulent activities in ATM booths, ATM card cloning etc. Even the Ombudsman RBI is quiet on this issue. Customers should be very careful of internet transactions.
- Nesfied B Sangma
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